BUSINESS POLICY

GENERAL: Retrax is a North Dakota Company located at 917 S. 46th St., Grand Forks, North Dakota 58201.  Retrax is open M-F 7AM-5PM Central.  Retrax is closed all legal holidays.  Packages, product specifications, services, operating procedures and pricing are subject to change without prior notice.  However, you will receive notification of any changes on an order prior to shipment.  For latest pricing, please call toll free 1-800-206-4070 M-F 7AM-5PM Central.  Retrax is not responsible for any unintentional omissions or typographical errors.  Your information will never be resold to third parties and is used internally to improve the quality of service only.  Please read our privacy policy.

ORDER POLICY: All orders are subject to availability of merchandise on the requested delivery dated. All orders require 100% pre-payment via credit card. We accept Visa, MasterCard, Discover and American Express. You may order by phone at:1-800-206-4070

SHIPMENTS: Retrax™ retractable pickup bed covers are shipped in two to four boxes by FedEx, UPS, SpeeDee or Truck. The average delivery time is 5-10 working days from the day of the order.

RETURN POLICY: All merchandise being returned to Retrax for warranty repair must be pre-approved by Retrax All returns must include the Returned Merchandise Form or there may be a delay in processing your return.  Retrax warranties Retrax™ pickup bed covers for a period of one or three years, depending on the cover, as stated in the products warranty card included with the installations/owner pack shipped with each bed cover. Return shipments must be made with a return receipt or a tracking number. Merchandise that is out over 30 days is not returnable. If we have made an error in your shipment we will send a Call Tag and have the package picked up at our expense. Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders.

PRIVACY POLICY

At Retrax, we are committed to protecting you privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request and this statement of privacy explains data collection and use in those situations. This privacy statement explains data collection and use practices of Retrax.com; it does not apply to other online or offline Retrax sites, products or services. Please read the complete Retrax.com privacy statement.

Collecting your Personal Information-We will ask you when we need information that personally identifies you (personal information) or allows us to contact you.  Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletter, joining a limited-access premium site, signing up for an event or when purchasing and registering Retrax or services. Personal information collected by Retrax.com often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number and credit card number.

When you order a service, we may ask you to register your purchase electronically. When you do, we keep this registration information on file with any information you’ve already given us on previous visits to our Web Site. This is considered your personal profile.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

Retrax may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on retrax.com or the site; (b) protect and defend the rights or property of Retrax. and its family of Web Sites or (c) act in urgent circumstances to protect the personal safety of users of Retrax, its Web Sites or the public.

Your information may be stored and processed in the United States or any other country in which Retrax or its affiliates, subsidiaries or agents maintain facilities and by using this site, you consent to any such transfer of information outside of your country.  Retrax abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

Control of your Personal Information-When you register or otherwise give us personal information, Retrax.com will not share the information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Registering also allows you to tell us how or whether you want Retrax.com to communicate with you.

Retrax.com occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you should uncheck the box in the Contact Options section in the Profile Center stating, “Retrax partners can send me postal mail about their services or products.”

Retrax.com may send out periodic e-mails informing you to technical service issues related to a products or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Security of your Personal Information-Retrax.com strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Your personal information is never shared outside the company without you permission, except under conditions explained above. Inside the company, data is stored in password-controlled severs with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your password, so do not share these with others.

Protection of Children’s Personal Information-The Retrax.com site does not publish content that is targeted to children.

Use of Cookies-Retrax.com does not use cookies. Retrax.com reviews log files for site visitation statistics in aggregated form and only for improving our site. Retrax.com does not use web beacons, also know as clear gif technology, or action tags that can tell a web site how many visitors or you personally clicked on key elements (such as links or graphics). We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.