Retrax FAQ

  1. FAQ
  2. Policies
  3. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
  4. Retrax Polycarbonate Series FAQ
    1. Where is the Serial Number Located on The Polycarbonate Series?
    2. How Does The Polycarbonate Series Work?
    3. What Is It Made Of?
    4. Will It Keep The Bed Dry?
    5. How Does It Lock?
    6. Will It Improve My Gas Mileage?
    7. How Will It Be Installed?
    8. If I Have Deck or Utility Rails Do They Have to be Removed for Installation?
    9. Is It Compatible With Other Aftermarket Accessories?
    10. How Does The Polycarbonate Series PowerTrax Work?
  5. Business Policy
    1. General
    2. Order Policy
    3. Shipments
    4. Return Policy
  6. Privacy Policy
    1. Collecting your Personal Information
    2. Control of your Personal Information
    3. Security of your Personal Information
    4. Protection of Children’s Personal Information
    5. Use of Cookies
  7. Retrax Premium Aluminum Series FAQ
    1. Where is the Serial Number Located on The Premium Aluminum Series?
    2. How Does The Premium Aluminum Series Work?
    3. What Are The Connecting Hinges Constructed Of?
    4. How Does The Premium Aluminum series Lock?
    5. How Is Premium Aluminum series Installed?
    6. Will The Premium Aluminum series Keep My Pickup Bed Dry?
    7. If I Have Deck or Utility Rails Do They Have to be Removed for Installation?
    8. Is The Premium Aluminum series Compatible With Other Aftermarket Accessories?
    9. How Does The Premium Aluminum Series Powertrax Work?

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


Retrax Polycarbonate Series FAQ

Q: Where is the Serial Number Located on The Polycarbonate Series?

The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.

Q: How Does The Polycarbonate Series Work?

The patented Polycarbonate Series truck bed covers are unique because they are manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This low-profile design incorporates a front cover that is flush with the rolling cover; this streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Open a Polycarbonate series Retrax cover and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the aluminum support beams allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes. This eliminates wear-and-tear on the cover.

Q: What Is It Made Of?

The Polycarbonate series truck bed cover is manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This rigid, one piece sheet is engineered to retract without joints or hinges that can trap dust, wear out, or freeze. Polycarbonate has excellent impact resistance and is unharmed by sun, moisture or temperatures from -50 to +200 degrees F. The Polycarbonate series is maintenance-free and its low-profile design has a gloss-black finish that is UV treated for years of protection from the sun. Our engineers utilized the same polymer technology in fighter-jet windshields and bullet proof glass and designed a truck bed cover that withstands the most rugged use.

Q: Will It Keep The Bed Dry?

What About Snow And Ice? An automotive grade weather-strip, designed for harsh outdoor use, seals the Polycarbonate series truck bed cover on all sides to help keep water, snow, ice and dust out of your bed and the moving parts of the cover; the system seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows a smooth sliding action even in ice and snow conditions. All Retrax covers are manufactured in Grand Forks, ND; it has been engineered to withstand Mother Nature’s worst and offers dependable operation year-around.

Q: How Does It Lock?

The Polycarbonate series can be latched or key-locked in any position along the bed rail. The secure key-lock system offers protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.

Q: Will It Improve My Gas Mileage?

The rigid design of the Polycarbonate series improves the aerodynamics of your pickup. Input from our customers and our own experience indicates that your gas mileage should improve by approximately 10% on the highway with the cover closed.
Try the Gas Calculator to estimate your savings and return based on your driving needs.

Q: How Will It Be Installed?

Installation is simple. The Polycarbonate series is a clamp-on bed cover that can be installed by anyone with basic hand tools; installation requires a 9/16” or 1/2” wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and it can be easily removed if needed. No two trucks are exactly alike. Our mounting system is adjustable for a perfect, no hassle fit every time.

Q: If I Have Deck or Utility Rails Do They Have to be Removed for Installation?

No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)

Q: Is It Compatible With Other Aftermarket Accessories?

The Polycarbonate series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the RetraxONE or the accessory.

Q: How Does The Polycarbonate Series PowerTrax Work?

The Polycarbonate series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without any effort of your own.

Business Policy

Q: General

Retrax is a North Dakota Company located at 917 S. 46th St., Grand Forks, North Dakota 58201. Retrax is open M-F 7AM-5PM Central. Retrax is closed all legal holidays. Packages, product specifications, services, operating procedures and pricing are subject to change without prior notice. However, you will receive notification of any changes on an order prior to shipment. For latest pricing, please call toll free 1-800-206-4070 M-F 7AM-5PM Central. Retrax is not responsible for any unintentional omissions or typographical errors. Your information will never be resold to third parties and is used internally to improve the quality of service only. Please read our privacy policy.

Q: Order Policy

ll orders are subject to availability of merchandise on the requested delivery dated. All orders require 100% pre-payment via credit card. We accept Visa, MasterCard, Discover and American Express. You may order by phone at:1-800-206-4070

Q: Shipments

Retrax™ retractable pickup bed covers are shipped in two to four boxes by FedEx, UPS, SpeeDee or Truck. The average delivery time is 5-10 working days from the day of the order.

Q: Return Policy

All merchandise being returned to Retrax for warranty repair must be pre-approved by Retrax All returns must include the Returned Merchandise Form or there may be a delay in processing your return. Retrax warranties Retrax™ pickup bed covers for a period of one or three years, depending on the cover, as stated in the products warranty card included with the installations/owner pack shipped with each bed cover. Return shipments must be made with a return receipt or a tracking number. Merchandise that is out over 30 days is not returnable. If we have made an error in your shipment we will send a Call Tag and have the package picked up at our expense. Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders.


Privacy Policy

Q: Collecting your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletter, joining a limited-access premium site, signing up for an event or when purchasing and registering Retrax or services. Personal information collected by Retrax.com often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number and credit card number.

When you order a service, we may ask you to register your purchase electronically. When you do, we keep this registration information on file with any information you’ve already given us on previous visits to our Web Site. This is considered your personal profile.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

Retrax may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on retrax.com or the site; (b) protect and defend the rights or property of Retrax. and its family of Web Sites or (c) act in urgent circumstances to protect the personal safety of users of Retrax, its Web Sites or the public.

Your information may be stored and processed in the United States or any other country in which Retrax or its affiliates, subsidiaries or agents maintain facilities and by using this site, you consent to any such transfer of information outside of your country. Retrax abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

Q: Control of your Personal Information

When you register or otherwise give us personal information, Retrax.com will not share the information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Registering also allows you to tell us how or whether you want Retrax.com to communicate with you.

Retrax.com occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you should uncheck the box in the Contact Options section in the Profile Center stating, "Retrax partners can send me postal mail about their services or products."

Retrax.com may send out periodic e-mails informing you to technical service issues related to a products or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Q: Security of your Personal Information

Retrax.com strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Your personal information is never shared outside the company without you permission, except under conditions explained above. Inside the company, data is stored in password-controlled severs with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your password, so do not share these with others.

Q: Protection of Children’s Personal Information

The Retrax.com site does not publish content that is targeted to children.

Q: Use of Cookies

Retrax.com does not use cookies. Retrax.com reviews log files for site visitation statistics in aggregated form and only for improving our site. Retrax.com does not use web beacons, also know as clear gif technology, or action tags that can tell a web site how many visitors or you personally clicked on key elements (such as links or graphics). We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.


Retrax Premium Aluminum Series FAQ

Q: Where is the Serial Number Located on The Premium Aluminum Series?

The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.

Q: How Does The Premium Aluminum Series Work?

The patented Premium Aluminum series truck bed covers are constructed of heavy-duty aluminum slats, which are connected by durable, yet flexible hinges. The low-profile design incorporates a front cover that is flush with the rolling cover, which streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Simply press the button on the latch to open the Premium Aluminum series and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the ends of the aluminum slats allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes, eliminating wear and tear on the cover.

Q: What Are The Connecting Hinges Constructed Of?

The hinges that connect the Premium Aluminum series aluminum slats are custom extruded thermoplastic elastomer. This material is designed to last the life of the cover, ensure smooth operation and provide a dependable seal.

Q: How Does The Premium Aluminum series Lock?

The Premium Aluminum series can be latched or key-locked in any position along the bed rail. The secure Dual Latch Locking System latches to both Premium Aluminum series rails for added security, offering protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with the just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.

Q: How Is Premium Aluminum series Installed?

Installation of the Premium Aluminum series is simple. The cover utilizes a clamp-on design that can be installed by anyone with basic hand tools. Installation requires a 9/16” or 1/2" wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and the cover can be easily removed if needed. No two trucks are exactly alike; our mounting system is adjustable for a perfect, no hassle fit every time.

Q: Will The Premium Aluminum series Keep My Pickup Bed Dry?

Automotive grade weather-stripping, designed for harsh outdoor use, seals the Premium Aluminum series on all sides to help keep water, snow, ice and dust out of your pickup bed. The cover also seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows for smooth sliding operation, even in the most extreme weather conditions.

Q: If I Have Deck or Utility Rails Do They Have to be Removed for Installation?

No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)

Q: Is The Premium Aluminum series Compatible With Other Aftermarket Accessories?

The Premium Aluminum series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the Premium Aluminum series or the accessory.

Q: How Does The Premium Aluminum Series Powertrax Work?

The Premium Aluminum series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without an effort of your own.