Retrax FAQ

  1. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
  2. Retrax Polycarbonate Series FAQ
    1. Where is the Serial Number Located on The Polycarbonate Series?
    2. How Does The Polycarbonate Series Work?
    3. What Is It Made Of?
    4. Will It Keep The Bed Dry?
    5. How Does It Lock?
    6. Will It Improve My Gas Mileage?
    7. How Will It Be Installed?
    8. If I Have Deck or Utility Rails Do They Have to be Removed for Installation?
    9. Is It Compatible With Other OE and Aftermarket Accessories?
    10. How Does The Polycarbonate Series PowerTrax Work?
  3. Business Policy
    1. General
    2. Order Policy
    3. Shipments
    4. Return Policy
  4. Privacy Policy
    1. Information We Collect
    2. How We Use Information and When We May Share and Disclose Information
    3. Managing Your Information Preferences
    4. Security
    5. Children's Privacy
    6. Processing in the United States
    7. Privacy Policy Changes
  5. Terms and Conditions
    1. Accepting our Terms of Use
    2. Changes to the Terms of Use
    3. Accessing Retrax.com and Account Security
    4. Intellectual Property Rights
    5. Trademarks
    6. Prohibited Uses
    7. User Contributions
    8. Monitoring and Enforcement; Termination
    9. Content Standards
    10. Copyright Infringement
    11. Reliance on Information Posted
    12. Changes to Retrax.com
    13. Information About You and Your Visits to Retrax.com
    14. Online Purchases
    15. Linking to Retrax.com and Social Media Features
    16. Links from Retrax.com
    17. Warranty Claims for Products Sold on retrax.com
    18. Product and Pricing Information on Retrax.com
    19. Limitation on Liability
    20. Indemnification
    21. Governing Law and Jurisdiction
    22. Waiver and Severability
    23. Entire Agreement
    24. Your Comments and Concerns
  6. FAQ
  7. Policies
  8. Retrax Premium Aluminum Series FAQ
    1. Where is the Serial Number Located on The Premium Aluminum Series?
    2. How Does The Premium Aluminum Series Work?
    3. What Are The Connecting Hinges Constructed Of?
    4. How Does The Premium Aluminum series Lock?
    5. How Is Premium Aluminum series Installed?
    6. Will The Premium Aluminum series Keep My Pickup Bed Dry?
    7. If I Have Deck or Utility Rails Do They Have to be Removed for Installation?
    8. Is The Premium Aluminum series Compatible With Other OE and Aftermarket Accessories?
    9. How Does The Premium Aluminum Series Powertrax Work?

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


Retrax Polycarbonate Series FAQ

Q: Where is the Serial Number Located on The Polycarbonate Series?

The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.

Q: How Does The Polycarbonate Series Work?

The patented Polycarbonate Series truck bed covers are unique because they are manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This low-profile design incorporates a front cover that is flush with the rolling cover; this streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Open a Polycarbonate series Retrax cover and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the aluminum support beams allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes. This eliminates wear-and-tear on the cover.

Q: What Is It Made Of?

The Polycarbonate series truck bed cover is manufactured from polycarbonate, a durable thermoplastic commonly known as LEXAN®. This rigid, one piece sheet is engineered to retract without joints or hinges that can trap dust, wear out, or freeze. Polycarbonate has excellent impact resistance and is unharmed by sun, moisture or temperatures from -50 to +200 degrees F. The Polycarbonate series is maintenance-free and its low-profile design has a gloss-black finish that is UV treated for years of protection from the sun. Our engineers utilized the same polymer technology in fighter-jet windshields and bullet proof glass and designed a truck bed cover that withstands the most rugged use.

Q: Will It Keep The Bed Dry?

What About Snow And Ice? An automotive grade weather-strip, designed for harsh outdoor use, seals the Polycarbonate series truck bed cover on all sides to help keep water, snow, ice and dust out of your bed and the moving parts of the cover; the system seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows a smooth sliding action even in ice and snow conditions. All Retrax covers are manufactured in Grand Forks, ND; it has been engineered to withstand Mother Nature’s worst and offers dependable operation year-around.

Q: How Does It Lock?

The Polycarbonate series can be latched or key-locked in any position along the bed rail. The secure key-lock system offers protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.

Q: Will It Improve My Gas Mileage?

The rigid design of the Polycarbonate series improves the aerodynamics of your pickup. Input from our customers and our own experience indicates that your gas mileage should improve by approximately 10% on the highway with the cover closed.
Try the Gas Calculator to estimate your savings and return based on your driving needs.

Q: How Will It Be Installed?

Installation is simple. The Polycarbonate series is a clamp-on bed cover that can be installed by anyone with basic hand tools; installation requires a 9/16” or 1/2” wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and it can be easily removed if needed. No two trucks are exactly alike. Our mounting system is adjustable for a perfect, no hassle fit every time.

Q: If I Have Deck or Utility Rails Do They Have to be Removed for Installation?

No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)

Q: Is It Compatible With Other OE and Aftermarket Accessories?

The Polycarbonate series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the Polycarbonate series cover or the accessory. Some OE accessories may interfere with the operation of the Retrax cover, please contact our customer service for additional support.

Q: How Does The Polycarbonate Series PowerTrax Work?

The Polycarbonate series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without any effort of your own.

Business Policy

Q: General

Retrax is a North Dakota Company located at 917 S. 46th St., Grand Forks, North Dakota 58201. Retrax is open M-F 7AM-5PM Central. Retrax is closed all legal holidays. Packages, product specifications, services, operating procedures and pricing are subject to change without prior notice. However, you will receive notification of any changes on an order prior to shipment. For latest pricing, please call toll free 1-800-206-4070 M-F 7AM-5PM Central. Retrax is not responsible for any unintentional omissions or typographical errors. Your information will never be resold to third parties and is used internally to improve the quality of service only. Please read our privacy policy.

Q: Order Policy

ll orders are subject to availability of merchandise on the requested delivery dated. All orders require 100% pre-payment via credit card. We accept Visa, MasterCard, Discover and American Express. You may order by phone at:1-800-206-4070

Q: Shipments

Retrax™ retractable pickup bed covers are shipped in two to four boxes by FedEx, UPS, SpeeDee or Truck. The average delivery time is 5-10 working days from the day of the order.

Q: Return Policy

All merchandise being returned to Retrax for warranty repair must be pre-approved by Retrax All returns must include the Returned Merchandise Form or there may be a delay in processing your return. Retrax warranties Retrax™ pickup bed covers for a period of one or three years, depending on the cover, as stated in the products warranty card included with the installations/owner pack shipped with each bed cover. Return shipments must be made with a return receipt or a tracking number. Merchandise that is out over 30 days is not returnable. If we have made an error in your shipment we will send a Call Tag and have the package picked up at our expense. Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders.


Privacy Policy

Q: Information We Collect

Personal Information:

We may collect information that personally identifies you, such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information that you choose to provide to us or include in your retrax.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, when you make a purchase or use any of our Services, or at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services. We do not disclose your Personal Information except as provided below.

Payment and Credit Card Information:

To ensure the security of your payment and credit card information, we use a third-party processor for all our transactions. We do not save or otherwise share your payment information. Your payment and credit card information are not considered Personal Information for purposes of this Privacy Policy.

Usage Data and Site Activity:

In addition, we automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.

Cookies and Web Beacons:

We may use cookies (a small text file placed on your computer to identify your computer and browser). We also may use Web beacons (an electronic file placed on a Web site that monitors usage). We use cookies and Web beacons to improve the experience of the Site and Services, such as pre-populating your username for easier login. We do not use cookies or Web beacons to collect Personal Information. Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Third-Party Providers and Advertisers (as such terms are defined below), may use their own cookies and Web beacons in connection with the services they perform on our behalf.

Q: How We Use Information and When We May Share and Disclose Information

Generally:

We use Personal Information for internal purposes, such as to provide you with the Site and Services, to improve the Site and Services, to notify you of new products or Services, and to otherwise communicate with you about Retrax and information relating to your transactions. We will not directly disclose Personal Information to third parties except as explained in this Privacy Policy. We may disclose to third parties certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.

Third-Party Providers:

From time to time, we may establish business relationships with other businesses who have privacy practices generally consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers for certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information required to perform these services on our behalf. Each Third-Party Provider is contractually and/or legally required to use reasonable security procedures and practices appropriate for the type of information disclosed in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by Retrax.

Advertising:

We may work with third-party advertisers, search providers and ad networks ("Advertisers"). We do not share Personal Information with Advertisers, although we may share your vehicle information (e.g., type and model of vehicle). We may share anonymous Usage Data and other non-Personal Information with Advertisers. Advertisers may collect and use information about your use of the Site or Services as well as other Web sites and services in order to provide advertisements about goods and services that may be of interest to you, but they are only able to push these promotions to you while you are on the Site or using the Services. These companies may place or recognize a unique cookie on your computer or use other technologies such as Web beacons in order to collect such information and push you promotions when they recognize you are on the Site or using the Services. Our Privacy Policy does not cover any use of information that an Advertiser may collect from you. Advertisements may be shown via the Site, the Services, or on third-party web sites. You can visit the https://www.networkadvertising.org, which offers information about internet advertising companies and how to opt-out of their information collection.

Third-Party Services and Applications:

Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). Any information you allow us to import from those third-party sites will become Personal Information and, if you elect to use such third-party services or applications through the Site or via the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.

Other Transfers:

We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with Retrax.

If Retrax is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our reasonable judgment, the new entity intends to handle your information in a way that differs materially from this Privacy Policy.

Q: Managing Your Information Preferences

If you provide us your email [or mailing address], we may use that information to send you important messages about our promotions and products. If you do not want to receive these valuable messages, you may unsubscribe from email via a link in the footer of all promotional email messages. Alternatively, you may email Retrax Customer Service Email at any time and ask to be removed from our email list. It may take up to 7 days for us to remove your email from our list. Even after that time, we may continue to send you email communications related to your transactions with us (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).

If you want to opt out of having your Personal Information disclosed to Third-Party Providers, Advertisers, or both, please let us know by sending us an email at Retrax Customer Service Email or by writing to us at Retrax Attn: Customer Service – 917 South 46th Street, Grand Forks, ND 58201. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with Third-Party Providers, Advertisers, or both.

Similarly, if you would like to ask questions regarding this Privacy Policy you may do so by sending us an email at Retrax Customer Service Email.

Compliance with Laws and Law Enforcement:

Retrax cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Retrax or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law. Please refer to the site’s Terms and Conditions for additional details.

Public Forums and Public Areas - Information You Make Available to Others :

Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

By using certain features of the Site or certain Services, your Personal Information may be made available to others. For example, if you post a comment in a public area of the Site, other users may see your user name and other information from your public profile, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.

Q: Security

Retrax recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ commercially reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Q: Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.

Q: Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Q: Privacy Policy Changes

From time to time, we may change the Privacy Policy. If we decide to change the Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the revision date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.


Terms and Conditions

Q: Accepting our Terms of Use

The terms of use below establish guidelines for your access to and use of retrax.com, including any content, functionality, and services offered on or through retrax.com, whether as a guest or a registered user.

Please read the Terms of Use before you start to use retrax.com. By using Retrax.com, you accept and agree to be bound to and abide by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you should not access or use retrax.com.

Retrax.com is offered and available to users who are 18 years of age or older. By using retrax.com, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.

Q: Changes to the Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of retrax.com afterwards.

Your continued use of retrax.com following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding once made.

Q: Accessing Retrax.com and Account Security

We reserve the right to withdraw or amend retrax.com, and any service or material we provide on retrax.com, at our sole discretion without notice. We will not be liable if for any reason all if any part of retrax.com is unavailable at any time or for any period. From time to time, we may limit access to some parts of retrax.com, or the entire retrax.com site, to users, including registered users.

To access retrax.com or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of retrax.com that all the information you provide on retrax.com is correct, current, and complete. You agree that all information you provide to register with retrax.com or otherwise, including but not limited to information provided through the use of any interactive features on retrax.com, is governed by our Privacy Policy and you consent to all actions we take with respect to your information, consistent with our Privacy Policy.

Any username, password, and any other piece of information that provides access to your account must be treated as confidential. You must not disclose this information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to retrax.com or portions of it using your user name, password, or other security information. Any transaction performed under your user name and password is considered your responsibility. You agree to notify us immediately of any unauthorized access to, or use of, your user name or password, or any other such breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier at our sole discretion for any or no reason, including if, in our opinion, you have violated any aspect of these Terms of Use.

Q: Intellectual Property Rights

Retrax.com and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Retrax, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use allow you to use retrax.com for your personal, non-commercial use only. You must not reproduce, distribute, alter, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our retrax.com, except as follows:

  • You may print or download one copy of a reasonable number of pages of retrax.com for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
  • If we provide social media features with certain content, you may take such actions as are enabled by such features.

You may not:

  • Alter copies of any materials from this site.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

Q: Trademarks

The Retrax name, the terms Retrax, the R logo design and all related names, logos, product and service names, designs, and slogans are trademarks of Retrax or its affiliates or licensors. You may not use such marks without the prior written permission of Retrax. All other names, logos, product and service names, designs, and slogans on retrax.com are the trademarks of their respective owners.

Q: Prohibited Uses

You may use retrax.com only for lawful purposes and under these Terms of Use. You agree not to use retrax.com:

  • In any way that violates any federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • To send, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
  • To impersonate or attempt to impersonate a Retrax employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of retrax.com, or which, as determined by us, may harm Retrax or users of retrax.com or expose them to liability.

Additionally, you agree not to:

  • Use retrax.com in any way that could disable, overburden, damage, or impair the site or interfere with anyone else’s use of retrax.com, including their ability to engage in real time activities through retrax.com.
  • Use any robot, spider, or other automatic device, process, or means to access u retrax.com for any purpose, including monitoring or copying any of the material on retrax.com.
  • Use any manual process to track or copy any of the material on retrax.com or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of retrax.com.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of retrax.com, the server on which retrax.com is stored, or any server, computer, or database connected to retrax.com.
  • Attack retrax.com via a denial-of-service attack or a distributed denial-of-service (DDOS) attack.
  • Otherwise attempt to interfere with the proper working of retrax.com.

Q: User Contributions

Retrax.com may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, comment sections, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through retrax.com.

All User Contributions must follow the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on retrax.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
  • All your User Contributions will follow these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Retrax, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of retrax.com.

Q: Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action related to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of retrax.com or the public, or could create liability for Retrax.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of retrax.com.
  • End or suspend your access to all or part of retrax.com for any violation of these Terms of Use.

We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through retrax.com. You waive and hold harmless Retrax and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either Retrax or law enforcement.

Q: Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:

  • Contain any material that is libelous, defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter, or advertising
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Q: Copyright Infringement

If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to Contact Us. It is the policy of Retrax to terminate the user accounts of repeat offenders.

Q: Reliance on Information Posted

Retrax.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Retrax. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.

Q: Changes to Retrax.com

We regularly update the content on retrax.com, but there may be times when content is not fully complete or up-to-date.

Q: Information About You and Your Visits to Retrax.com

All information we collect on this retrax.com is subject to our Privacy Policy. By using retrax.com, you consent to all actions taken by us with your information in compliance with the Privacy Policy.

Q: Online Purchases

All purchases through our site or other transactions for the sale of goods or services through retrax.com or resulting from visits made by you are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of retrax.com. All such terms and conditions are hereby incorporated by this reference into these Terms of Use.

Q: Linking to Retrax.com and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

Retrax.com may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on retrax.com.
  • Send emails or other communications with certain content, or links to certain content, on retrax.com.
  • Cause limited portions of content on this retrax.com to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided. You may not:

  • Establish a link from any retrax.com that is not owned by you.
  • Cause retrax.com or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
  • Link to any part of retrax.com other than the homepage.
  • Otherwise take any action with respect to the materials on this retrax.com that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice at our discretion.

Q: Links from Retrax.com

If retrax.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Q: Warranty Claims for Products Sold on retrax.com

Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. Retrax is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.

Q: Product and Pricing Information on Retrax.com

If a product on retrax.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, Retrax will issue a credit to your credit card in the amount of the incorrect price.

Your use of retrax.com, its content, and any services or items obtained through retrax.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither Retrax nor anyone associated with Retrax makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of retrax.com. Neither Retrax nor anyone associated with Retrax warrants that retrax.com, its content, or any services or items obtained through retrax.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that retrax.com or any services or items obtained through retrax.com will otherwise meet your needs or expectations.

To the full extent of the law, Retrax hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or retrax.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of retrax.com or any services or items obtained through retrax.com or to your downloading of any material posted on it, or any website linked to it.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Q: Limitation on Liability

In no event will Retrax, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, retrax.com, any websites linked to it, any content on retrax.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Q: Indemnification

You agree to defend, indemnify, and hold harmless Retrax, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of retrax.com, including, but not limited to, your User Contributions, any use of retrax.com’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from retrax.com.

Q: Governing Law and Jurisdiction

All matters relating to retrax.com and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or retrax.com shall be executed exclusively in the federal courts of the United States or the state or county courts that govern the State of Michigan. We retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Q: Waiver and Severability

No waiver by Retrax of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Retrax to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Q: Entire Agreement

This Terms of Use, our Privacy Policy and Terms of Sale constitute the sole and entire agreement between you and Retrax regarding retrax.com and replace all prior and concurrent understandings, agreements, representations, and warranties, both written and oral, regarding retrax.com.

Q: Your Comments and Concerns

retrax.com is operated by Retrax which is located at:

917 South 46th Street.
Grand Forks, ND 58201

All notices of copyright infringement claims should be sent to Contact Us.

All other feedback, comments, requests for technical support, and other communications relating to retrax.com should be directed to: Contact Us.


Retrax Premium Aluminum Series FAQ

Q: Where is the Serial Number Located on The Premium Aluminum Series?

The serial number is located on the underside of the cover, right next to the lock mechanism on the driver’s side.

Q: How Does The Premium Aluminum Series Work?

The patented Premium Aluminum series truck bed covers are constructed of heavy-duty aluminum slats, which are connected by durable, yet flexible hinges. The low-profile design incorporates a front cover that is flush with the rolling cover, which streamlines the overall appearance and provides a firm, dependable seal to help keep the bed dry. Simply press the button on the latch to open the Premium Aluminum series and you will immediately be impressed at the way it smoothly glides back and forth with just one hand. Sealed ball-bearing rollers mounted onto the ends of the aluminum slats allow the cover to retract or close effortlessly without the use of springs or any kind of mechanism; no moving parts to jam, freeze or fail. The compact storage canister contains a unique spiral track system that prevents the cover from rubbing on itself as it retracts and closes, eliminating wear and tear on the cover.

Q: What Are The Connecting Hinges Constructed Of?

The hinges that connect the Premium Aluminum series aluminum slats are custom extruded thermoplastic elastomer. This material is designed to last the life of the cover, ensure smooth operation and provide a dependable seal.

Q: How Does The Premium Aluminum series Lock?

The Premium Aluminum series can be latched or key-locked in any position along the bed rail. The secure Dual Latch Locking System latches to both Premium Aluminum series rails for added security, offering protection that no soft cover can. When you need access to your pickup bed simply release the flush-mounted latch with the touch of a button – no key required – and the cover glides out of your way with the just one hand. The cover can be locked open in any position along the rail to allow unlimited hauling flexibility and convenient use with a fifth-wheel trailer.

Q: How Is Premium Aluminum series Installed?

Installation of the Premium Aluminum series is simple. The cover utilizes a clamp-on design that can be installed by anyone with basic hand tools. Installation requires a 9/16” or 1/2" wrench and a Phillips screwdriver. All parts are rubber mounted to prevent paint damage and each part is an exact match to your pickup. Installation time is about 30-45 minutes and the cover can be easily removed if needed. No two trucks are exactly alike; our mounting system is adjustable for a perfect, no hassle fit every time.

Q: Will The Premium Aluminum series Keep My Pickup Bed Dry?

Automotive grade weather-stripping, designed for harsh outdoor use, seals the Premium Aluminum series on all sides to help keep water, snow, ice and dust out of your pickup bed. The cover also seals nicely over the top of the tailgate. The automotive grade weather-strip incorporates a soft felt lining that allows for smooth sliding operation, even in the most extreme weather conditions.

Q: If I Have Deck or Utility Rails Do They Have to be Removed for Installation?

No, all Retrax covers allow for use of cargo management systems (Deck or Utility Rails)

Q: Is The Premium Aluminum series Compatible With Other OE and Aftermarket Accessories?

The Premium Aluminum series is compatible with most accessories such as bed liners and bed rails. Some may require minor modification to the Premium Aluminum series or the accessory. Some OE accessories may interfere with the operation of the Retrax cover, please contact our customer service for additional support.

Q: How Does The Premium Aluminum Series Powertrax Work?

The Premium Aluminum series Powertrax covers work electronically by hooking them up to your truck battery. Powertrax covers are operated via a wireless key fob, simply push the button and your cover will retract without an effort of your own.