Business Policy

  1. General
  2. Order Policy
  3. Shipments
  4. Return Policy

Q: General

Retrax is a North Dakota Company located at 917 S. 46th St., Grand Forks, North Dakota 58201. Retrax is open M-F 7AM-5PM Central. Retrax is closed all legal holidays. Packages, product specifications, services, operating procedures and pricing are subject to change without prior notice. However, you will receive notification of any changes on an order prior to shipment. For latest pricing, please call toll free 1-800-206-4070 M-F 7AM-5PM Central. Retrax is not responsible for any unintentional omissions or typographical errors. Your information will never be resold to third parties and is used internally to improve the quality of service only. Please read our privacy policy.

Q: Order Policy

ll orders are subject to availability of merchandise on the requested delivery dated. All orders require 100% pre-payment via credit card. We accept Visa, MasterCard, Discover and American Express. You may order by phone at:1-800-206-4070

Q: Shipments

Retrax™ retractable pickup bed covers are shipped in two to four boxes by FedEx, UPS, SpeeDee or Truck. The average delivery time is 5-10 working days from the day of the order.

Q: Return Policy

All merchandise being returned to Retrax for warranty repair must be pre-approved by Retrax All returns must include the Returned Merchandise Form or there may be a delay in processing your return. Retrax warranties Retrax™ pickup bed covers for a period of one or three years, depending on the cover, as stated in the products warranty card included with the installations/owner pack shipped with each bed cover. Return shipments must be made with a return receipt or a tracking number. Merchandise that is out over 30 days is not returnable. If we have made an error in your shipment we will send a Call Tag and have the package picked up at our expense. Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders.